Shop Policies

shipping

  • All orders ship USPS Priority Mail within the USA (orders of just stickers will be sent USPS First Class).

  • Includes tracking and insurance

  • Please allow 2-3 days for processing and 1-3 days for shipping

  • Shipping costs are calculated by approximate weight of package

  • Orders of ceramic items can be shipped within the USA only due to their fragile nature

  • Portrait commissions will be shipped flat in a reinforced mailer, USPS Priority with tracking and insurance in the USA. International or Expedited shipping can be arranged for commissions only through email.


returns/
refunds/
cancellations

  • Orders may be cancelled within 24 hours of placing order. Please contact immediately via email jaimeshive@gmail.com

  • Returns available for items damaged in shipping only (see below)

  • Custom order/commission deposits are non-refundable for any reason after work begins

  • Custom orders/commissions may not be returned for refund after delivery except in cases of damage in shipping


damages

  • Items damaged in shipping are available for return/refund

  • Customer must provide photographs of shipping container, packaging, and damaged item

  • Refund will be completed withing 2 days of report with photographs unless further investigation is needed

  • Artist will file insurance claim with USPS


  • Items will be packaged in a gift box with bubble wrap and tissue paper for protection

  • All orders include thank you package with coupon card and candy treat

  • Gift wrap available upon request

packaging


  • Customers may contact via email jaimeshive@gmail.com or social media channels (Facebook, Instagram, Twitter) with questions at any time

  • I insist on 100% customer satistaction

  • All pieces are described and photographed to the best of my ability. Additional information/photographs of any piece are available upon request.

customer
service


  • Like/Follow me on Facebook and Instagram for updates on specials and coupon codes

  • 10% discount code given to all return customers - does not expire, and is also valid in person at art shows (must show card)

COUPON
CODES


  • Use code ‘ ORDERPICKUP ‘ to remove shipping charge and arrange for delivery or pickup (Lehigh Valley, PA area only - Allentown, Bethlehem, Easton and surrounding towns)

delivery/
pickup